Despite the best efforts of the UIDAI,
residents still face grievances from time to time regarding both the
enrolment process and with regards to the receipt of their
Aadhaar Cards.
However, the UIDAI has set up a grievance redressal system to deal with
any issues or concerns that residents might face with anything related
to Aadhaar. A contact centre has been set up by the UIDAI through which
residents can get in touch with the organisation.
Complaints and grievances can be directed to the Voice Helpline Number: 1800-300-1947 as well as the Email ID:
help@uidai.gov.in
. Any issues or grievances that require the involvement of the
enrolment agency will be directed via a web portal to the registrar
appointed nodal officer.
Common Resident Grievances and Measures That Can Be Taken To Resolve Them
Outlined below are some of the more common grievances that residents face regarding Aadhaar along with ways to resolve them:
- When the UIDAI rejects a resident and he or she is the not issued an Aadhaar card
Should
this take place, the reasons for rejecting the resident will be
communicated to him or her along with the Registrar. Any steps taken
following the rejection will be communicated to both parties as well.
- When a resident happens to misplace or lose his Aadhaar card or cannot remember his Aadhaar number
In
case a resident misplaces or loses his Aadhaar card or does not have
his Aadhaar number he or she can get in touch with the Contact Centre
via phone, post or by email. The resident can do this by using his or
her Enrolment number and a request can be raised with the centre to send
out another Aadhaar card. However, a fee may be charged to avail of
this service. If Aadhaar is used by the resident to make use of some
kind of service then the resident can get the Aadhaar number by getting
in touch with the agency that has offered him or her the service.
- If the Aadhaar card does not reach the intended Resident or the delivery of the Aadhaar card has failed
In
case there is a failure in delivery of the Aadhaar card to a resident,
he or she should get in touch with the UIDAI Contact Centre and provide
them with his or her Enrolment number. Alternatively, a resident can
login to the UIDAI official website and
check the status of their Aadhaar application by filling in the required information on the website.
- If the Aadhaar card contains mistakes in spelling or any other demographic error
At
the time of enrolment, the resident is expected to enter the correct
data. Since the resident can view the entry of the data, he or she is
required to check for any mistakes or errors before submitting the
information. In case the information provided still contains errors, the
resident is given another chance to correct any mistakes in the data
entered before it is sent in for finalisation. If errors are not
identified and corrected, the Enrolment Acknowledgement letter will be
printed as per the information submitted.
Even if the errors are
not spotted and corrected after this stage, the resident may be required
to visit the enrolment centre in order to perform a demographic
correction. This will have to be done within 2 days after the enrolment
and all documents relevant to the corrections as well as the enrolment
slip will have to be submitted by the resident at the centre.
